FREQUENTLY ASKED QUESTIONS
PAYMENT
We accept PayPal and all major debit or credit cards such as VISA and MasterCard. We only ship to the US so if you select an address that's not in the US you won't be able to make the payment. If you have problems paying please contact us.
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SHIPPING & DELIVERY
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- What countries do you ship to?
We only ship to the United States.
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- Can I get free shipping?
We have free shipping for all orders above $75.
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- How much does the shipping cost?
$10
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- How long does the shipping take?
3-6 business days.
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- Shipped to the wrong address
We can change addresses within approximately 24 hours of placing the order. If your order has already shipped we will have to contact FedEx to update the address. This may cause some delay in shipping and could incur fees.
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To request an address update contact info@avyna.info or call us at +1 325-238-4164 as soon as possible!
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- Where is my order?
You can track your order from your shipping confirmation email. We send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.
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- I have not received my order even though the estimated delivery time has passed. What do I do?
If your item is taking too long to arrive, please contact us and we will immediately offer you a solution.
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- Delivered but not Received
If the tracking details show your package was delivered and you can't locate it, please wait two full days (excluding Sundays and holidays) for the package to arrive. We recommend checking around your home, mailbox, asking your neighbors if they may have received it for you and people that lives with you. If after that time you still haven't received it, reach out to us on the second day and we'll be happy to assist you.
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- What happens if my package is stolen?
Once your Outdoor Drop Off order has been delivered, Fedex will send you a notification of delivery which will include a link to a photo of the delivery. Once delivered, Avyna is not liable for theft. In the case of theft, you should contact your local authorities. If your area is not safe please contact us to make sure your package is deliver to a Fedex Office for you to pick it up.
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- Wrong Item
Send us a photo of the labels on the box and the product you received to: npacheco@avyna.us
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- Missing Item
Send us a photo of both labels on the box to: npacheco@avyna.us, with your order number and mentioning the missing items.
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- Damaged Item
Please take a photo and send it to npacheco@avyna.us with your order number.
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- Can I get the tracking information?
Tracking number must have arrived to your email with shipping confirmation email within 48 hours. If you didn't received the tracking number please contact us. If you placed your order on a Friday night or during the weekend you'll get the email until Monday.
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- I forgot to put my apartment number, what can I do?
If your order has not been processed you can still correct your address by sending an email to npacheco@avyna.us
30 DAYS FOR ANY CLAIM
PRODUCTS
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- Are they Cruelty Free?
Yes they are, since 2004 European cosmetic regulations prohibit testing of finished products on animals.
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- Are they Pareben Free?
Yes they are, we have long ago excluded the use of parabens as preservatives.
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- Are they organic?
No. Although we use natural ingredients they are combined with synthetic ingredients, to guarantee performance of the product.
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- Are they sulfate free?
Only di Goji & Di Agave hair line.
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- Where are Avyna's products made?
Every product is formulated and produced in Italy.
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- Does Avyna organize courses of each hair line and professional product?
​Yes we do, please contact your coordinator or distributor to schedule an appointment.
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- Where can I view the list of ingredients for Avyna's products?
You can find the list of ingredients by selecting a product next to the description.
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COLLABORATIONS
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- I am an influencer, how can I collaborate with you?
If you are interested in doing business with us, you can email us at econtreras@avyna.us and we will consider your proposal.​