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Frequently Asked Questions

PAYMENT

We accept PayPal and all major debit or credit cards, including VISA and MasterCard. Please note that we only ship within the United States. If you select an address outside the U.S., you will be unable to complete your payment. If you encounter any issues during payment, please contact us for assistance.

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SHIPPING & DELIVERY

  • What countries do you ship to?
    We only ship to the United States.

  • Can I get free shipping?
    Yes! We offer free shipping on all orders over $75.

  • How much does shipping cost?
    The shipping fee is $10.

  • How long does shipping take?
    Orders typically arrive within 3-6 business days.

  • What if my order is shipped to the wrong address?
    We can update the shipping address within approximately 24 hours of placing your order. If your order has already shipped, we will need to contact FedEx to change the address, which may cause delays and additional fees.

    To request an address update, please contact us at support@avyna.us or call us at +1 325-238-4164 as soon as possible.

  • Where can I find my order?
    You can track your order using the link provided in your shipping confirmation email, which is sent as soon as your package ships.

  • What should I do if my order hasn’t arrived, and the estimated delivery time has passed?
    If your item is delayed, please reach out to us, and we will provide a solution promptly.

  • What if my package shows as delivered but I haven't received it?
    If tracking indicates your package was delivered and you can't locate it, please wait two full days (excluding Sundays and holidays). Check around your home, in your mailbox, and with neighbors. If you still haven't received it after that time, contact us, and we’ll be happy to assist you.

  • What happens if my package is stolen?
    Once your Outdoor Drop Off order has been delivered, FedEx will notify you of the delivery and provide a photo link. After delivery, Avyna is not liable for theft. In the case of theft, please contact your local authorities. If you feel your area is unsafe, contact us to arrange for your package to be delivered to a FedEx Office for pickup.

  • What should I do if I received the wrong item?
    Please send a photo of the labels on the box and the item you received to support@avyna.us.

  • What if an item is missing from my order?
    Send us a photo of both labels on the box, along with your order number and details of the missing items, to support@avyna.us.

  • What if I received a damaged item?
    Please take a photo of the damaged item and send it to support@avyna.us, along with your order number.

  • Can I obtain tracking information?
    You should receive your tracking number via email within 48 hours of shipping confirmation. If you haven’t received it, please contact us. Orders placed on Friday evenings or weekends will receive tracking information by Monday.

  • What if I forgot to include my apartment number?
    If your order has not yet been processed, you can correct your address by emailing us at support@avyna.us.
     

30-DAY CLAIM POLICY

PRODUCTS

  • Are the products cruelty-free?
    Yes, they are cruelty-free, in compliance with European regulations that have prohibited animal testing since 2004.

  • Are the products paraben-free?
    Yes, we have excluded parabens from our formulations.

  • Are the products organic?
    While we use natural ingredients, they are combined with synthetic components to ensure product performance.

  • Are the products sulfate-free?
    Only the Di Goji and Di Agave hair care lines are sulfate-free.

  • Where are Avyna's products made?
    All products are formulated and produced in Italy.

  • Does Avyna offer training courses for each hair care line and professional product?
    Yes, we do! Please contact your coordinator or distributor to schedule an appointment.

  • Where can I find the ingredient list for Avyna's products?
    You can view the ingredient list by selecting a product next to its description.
     

COLLABORATIONS

  • I’m an influencer. How can I collaborate with you?
    If you're interested in a partnership, please email us at jcontreras@avyna.us, and we will consider your proposal.

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