Frequently Asked Questions.
We accept PayPal and all major debit or credit cards such as VISA and MasterCard. We only ship to the US so if you select an address that's not in the US you won't be able to make the payment. If you have problems paying please contact us.
SHIPPING & DELIVERY
- What countries do you ship to?
We only ship to the United States.
- Can I get free shipping?
We have free shipping for all orders above $75.
- How much does the shipping cost?
- How long does the shipping take?
3-6 business days.
- I have not received my order even though the estimated delivery time has passed. What do I do?
If your item is taking too long to arrive, please contact us and we will immediately offer you a solution.
- Can I get the tracking information?
Tracking number must have arrived to your email with shipping confirmation email within 48 hours. If you didn't received the tracking number please contact us. If you placed your order on a Friday night or during the weekend you'll get the email until Monday.
- I forgot to put my apartment number, what can I do?
If your order has not been processed you can still correct your address by sending an email to email@example.com
- Are they Cruelty Free?
Yes they are, since 2004 European cosmetic regulations prohibit testing of finished products on animals.
- Are they Pareben Free?
Yes they are, we have long ago excluded the use of parabens as preservatives.
- Are they organic?
No. Although we use natural ingredients they are combined with synthetic ingredients, to guarantee performance of the product.
- Are they sulfate free?
Only di Goji & Di Agave hair line.
- Where are Avyna's products made?
Every product is formulated and produced in Italy.
- Does Avyna organize courses of each hair line and professional product?
Yes we do, please contact your coordinator or distributor to schedule an appointment.
- Where can I view the list of ingredients for Avyna's products?
You can find the list of ingredients by selecting a product next to the description.
- I am an influencer, how can I collaborate with you?
If you are interested in doing business with us, you can email us at firstname.lastname@example.org and we will consider your proposal.